We offer free shipping on all domestic orders over $150. Please note that the free shipping policy may vary due to sales events, promotion codes, or gift cards.

Orders may take 2-3 business days to process. After your order is shipped, you will receive a confirmation email with your tracking number to confirm that your order has been accepted and processed.

If you have a registered account with Shen Yun Dancer, you may check the status of your order online. Sign in to your account to view your orders.

Shen Yun Dancer accepts the following forms of payment for online purchases:

Visa, Mastercard, American Express, Discover, PayPal, Gift Cards.

Please note that your billing address must match the address on your credit card statement.

Yes, we ship internationally! Please kindly note that you will be responsible for any duties, fees, and taxes mandated by the destination country.

For domestic US orders, we ship with either USPS First Class or Priority Mail with an estimated delivery time of 1-5 business days, depending on your location.

If you are not completely satisfied with your purchase and are looking to make a return, please make sure to let us know within 45 days of your purchase date and that all items have the original hang tags.

1. If you have an account, please sign in, click "My Returns" and select "New Return" to start the return process. If you don't have an account, simply Contact Us to request a return, and we'll email you a return shipping label (valid within 45 days).
2. Once we receive your return parcel, we will make sure that the items are in their original condition and then issue you a refund.
3. For domestic returns, there is an $8 return shipping fee. If you are making an international return, please Contact Us for more information.

Need a different size? No problem! Just sign in to your account online, go to "Orders" section and then select the order to specify the item you’d like. Once we receive your returned product and verify that it’s in its original condition, we will ship the replacement item free of charge. Email us if you have any questions!

Once your return is received, inspected, and approved, we will issue you a refund to your original payment method. In case your return is rejected, we will notify you by email.

It may take 7-10 business days for your refund to process.

Shen Yun Dancer is not responsible for items lost during shipping and cannot process your refund until the item is received.