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Frequently Asked Questions

Where are the products made?

Currently we have manufacturers in Taiwan and Vietnam. We do not have any products Made in China. Please go to the product page to see the manufacturing country for each item.

Haven’t Received An Email Confirmation?

Each time you place an order, you'll receive an order confirmation email within 5 minutes after your order is placed. If you haven’t received a confirmation email, it has likely been blocked or marked as spam by your email provider. Be sure to check your spam folder and make sure to add Shen Yun Dancer to your safe list.

While we aren't able to resend confirmation emails, you may check your order status or contact our customer service team. Be sure to use the name and email address associated with your order when you Contact Us.

If you have any questions about your order we are here to help. Kindly reach out to our Customer Service department with your name and email address used to place the order and we can further assist you.

How Can I Track My Order?

Once your order has shipped you will receive a confirmation email where you will find a link to track your order. Click the link to check the status of your shipment. You will also receive an email confirmation once your order has been delivered.

What are the payment options?

We accept Visa, MasterCard, American Express, Discover, PayPal, and gift cards. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

What are the shipping options?

For domestic orders only, we ship via USPS with First Class or Priority Mail depending on the volume of the goods. The estimated delivery time is 1-5 business days.

What’s the Free Shipping Policy

Free shipping on all domestic orders over $100. Please note that the free shipping policy may vary due to the sales events, promotion codes or gift cards.

Do we ship Internationally?

We ship to countries outside of the United States. Recipients of orders shipped outside of the United States will be responsible for any costs associated with import taxes, customs duties, or fees levied by the destination country. If you decline to pay these duties and taxes to the carrier upon delivery of your order, the package may be considered abandoned.

Return/Exchange Policy

Returns

We want you to be as happy and proud wearing our products as we are of making them. However, if you are looking to return your order for whatever reason, we're here to help! Please follow the guidelines below within 45 days from the date of sale for a full refund on the products.

  1. Make sure your items qualify for a refund: All items must be unwashed, unworn, undamaged, and unaltered with the original hang tags.
  2. If you have an account, you can sign in online. Go to “My Returns” and select “New Return” to start the return process.
  3. If you don’t have an account kindly contact us to request a return. We will email you a return shipping label. Please note that this shipping label is valid within 45 days from the time you receive it.
  4. Domestic return shipping costs are free for 45 days from the date you placed you order. After all merchandise is received, inspected, and approved, you will receive your refund. In case the return is rejected, we will notify you by email.
  5. For international returns, please contact us for more information.

Exchanges (Domestic Only)

Need a different size? No problem! We are happy to make the exchange. Please follow the steps in our Returns section above to exchange the products. After we receive, inspect and approve your returned product, we will ship your replacement item(s) free of charge.

Refunds

Refunds are credited back to the original payment method after the return is approved. The refund process may take up to 7-10 business days upon arrival to our return department.

If you still have questions or concerns, please Contact Us by email.